The media crisis is always the big worry of any brand. Therefore, proactive management of negative news and crisis monitoring will help the brand stay prepared for the worst.
Crisis Management is a solution that helps brands keep any risk under their control by continuously collecting, analyzing and processing negative information sources.
A media crisis can occur and erupt within two hours. Only by monitoring 24/7 across social networks can brands proactively control and handle crisis risks early.
The system continuously monitors and identifies crisis risk based on negative keywords about the product industry and brand characteristics. From there, send an immediate alert so that the brand responds promptly.
Collect and analyze user discussions about crises, combined with crisis level assessment to make appropriate recommendations, support brands to minimize the damage of crisis.
Build a complete report on communication crisis from the most active industries on social media, thereby detecting potential risks and providing effective crisis management lessons.
Accompany the brand in crisis prediction and mitigation, thereby ensuring that the damage of the crisis is as low as possible.
Let's take a look at our reports on social media crisis
Social Listening is a form of market research based on social media discussions, helping to analyze brand health, campaigns, special events, and more...
It is a solution that helps to monitor, measure and analyze the health of the brand, contributing to the construction of the brand image on social networks.
It is a solution that helps track, measure and analyze social media campaigns so that brands achieve the highest connection efficiency with users.
As a solution for continuous collection, analysis and processing of negative information sources for brands to proactively control and manage risk
It is a solution to help brands understand & connect with target customers on special occasions (New Year, Women's Day, Mid-Autumn...) or product selection context.
Understand users on social media (digital insight) through in-depth analysis of their concerns and discussion behaviors (digital behavior).
It is a solution that helps to collect customer opinions from online surveys, helps to proactively ask and delve into the issues that have been covered by Social Listening data.
It is a solution that helps to detect, analyze & predict the movement of trends through continuous monitoring of related hot topics.
Is a solution that helps brands identify influencer files that are suitable for media target groups & target audience groups.
It is a solution that helps to monitor, measure and analyze the situation of sales and competition on electromagnetic trading platforms, helping brands find the key to success on the retail floor battle.
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